Troubleshooting

What you are seeing	The usual answer
My rep has not been paid	Payouts are paused on the workspace, that rep is paused on that sale, the whole sale is paused, the Whop wallet is short, or the rep never connected their own account
I cannot see the withdraw button	A connection is missing. On Whop, the company or the rep. On Stripe, the rep’s own account
The commission is the wrong amount	Ladder bands are marginal not brackets, the business and team split, buy now pay later fees, a hand edit on a manual sale, or a per link rate override
Why did my rep’s rate go up mid month?	They crossed a band. The higher rate applies to the next dollar, not retroactively
I changed the ladder and nothing happened	Editing bands does not move live reps until you sync
A rep is missing from a sale	Add them to the sale, or credit the setter on the link next time. Reps cannot add themselves yet
The commission was reversed after a refund	Reverse on refunds is a workspace setting, and only exists on Whop
I cannot find invoicing	It is built but deliberately not switched on. See What is not live
Where do I download my data?	Cmd K, then “Export” or “Invoices”. Neither is in the left menu
My team member never got the invite	Check the Pending state, the pending invites banner, and the invites list
A rep sees a different menu to me	Menus differ by role. This is intended
I set a schedule but they were paid instantly	Instant payout is on and it overrides the schedule. Whop only
Two people are on this deal, who gets what?	Role combinations each carry their own rate, and manual sales let you edit the split
Can I pay my team through Stripe?	Not yet. Payouts run through Whop today. Stripe is marked coming soon

What you are seeing

The usual answer

My rep has not been paid

Payouts are paused on the workspace, that rep is paused on that sale, the whole sale is paused, the Whop wallet is short, or the rep never connected their own account

I cannot see the withdraw button

A connection is missing. On Whop, the company or the rep. On Stripe, the rep’s own account

The commission is the wrong amount

Ladder bands are marginal not brackets, the business and team split, buy now pay later fees, a hand edit on a manual sale, or a per link rate override

Why did my rep’s rate go up mid month?

They crossed a band. The higher rate applies to the next dollar, not retroactively

I changed the ladder and nothing happened

Editing bands does not move live reps until you sync

A rep is missing from a sale

Add them to the sale, or credit the setter on the link next time. Reps cannot add themselves yet

The commission was reversed after a refund

Reverse on refunds is a workspace setting, and only exists on Whop

I cannot find invoicing

It is built but deliberately not switched on. See What is not live

Where do I download my data?

Cmd K, then “Export” or “Invoices”. Neither is in the left menu

My team member never got the invite

Check the Pending state, the pending invites banner, and the invites list

A rep sees a different menu to me

Menus differ by role. This is intended

I set a schedule but they were paid instantly

Instant payout is on and it overrides the schedule. Whop only

Two people are on this deal, who gets what?

Role combinations each carry their own rate, and manual sales let you edit the split

Can I pay my team through Stripe?

Not yet. Payouts run through Whop today. Stripe is marked coming soon

Schedules, instant payout, refund reversal, the split

Merchant

Troubleshooting

Where to look

Paydays and payout rules

Sales and commissions

Commission ladders

Integrations

​Where to look

Paydays and payout rules

Sales and commissions

Commission ladders

Integrations

Where to look